Envirotrac Unifies Mobile & Desk Phones. Improves CX

Envirotrac is a leading provider of environmental consulting and field services with operations spanning the U.S. Their team supports clients in construction, energy, and industrial markets through on-site testing, compliance monitoring, and remediation efforts. With a large percentage of their staff working remotely or in the field, communication and responsiveness are critical to their service delivery.

To maintain a high level of client service while managing a distributed workforce, Envirotrac needed a modern, unified communications solution—one that could improve customer interactions, simplify internal operations, and reduce unnecessary telecom spend.

Envirotrac’s communication infrastructure was fractured across mobile and desk phone systems, making it difficult for customers to reach the right team member on the first try. Field employees often relied on personal or standalone mobile numbers, which made it hard to route calls effectively and created inconsistent caller ID experiences for clients.

From a cost perspective, managing separate mobile and desk phone plans for a nationwide team was inefficient. And without integration, the customer experience suffered—missed calls, voicemail tag, and unclear accountability for urgent requests.

Envirotrac needed to unify communication across its workforce while keeping costs lean and administration simple.

Envirotrac partnered with Norfolk Fiber to design and implement a consolidated voice solution that would streamline communication and cut costs. Norfolk Fiber guided the evaluation, procurement, and deployment of a Verizon Unified Communications as a Service (UCaaS) platform that bundled mobile and desk phone services under one system.

This solution allowed remote workers and field personnel to place and receive calls from their mobile phones while appearing as though they were calling from the corporate office. All communications were routed through a single, centralized platform—improving professionalism, accountability, and customer experience.

Norfolk Fiber handled the entire process, including number porting, user training, and carrier coordination—ensuring a smooth, disruption-free rollout.

By consolidating mobile and desk phone services through Verizon’s UCaaS solution, Envirotrac reduced telecom costs while dramatically improving its communication infrastructure. Remote and field workers now appear as if they’re in the office, improving customer trust and response time.

The fully managed rollout gave Envirotrac the benefit of modern infrastructure without the complexity. With fewer vendors to manage, better visibility into communication flow, and a scalable solution for growth, Envirotrac is now positioned to support clients more effectively—without breaking the budget.