Prosegur SIM Swapping – 120 SIMS, 11 States, 30 days

Prosegur is a global leader in security services, offering solutions across surveillance, alarm monitoring, and mobile security for commercial clients. With operations in more than 25 countries, Prosegur relies on agile, standardized connectivity and device management to support its mobile operations and field teams across North America.

As part of an urgent deployment initiative, Prosegur needed to replace and activate over 100 SIMs across a multi-state footprint, and do it fast—without disrupting service to its frontline security personnel.

Prosegur faced a challenge common in large-scale field operations: quickly replacing mobile connectivity infrastructure without impacting service continuity. With devices across 11 states and limited internal field support, the logistics alone threatened to delay implementation and increase cost.

To add pressure, Prosegur needed the new SIMs live and operational within 30 days—while keeping costs in check. Managing multiple vendors across state lines and coordinating installation crews with internal systems would require intensive time, oversight, and negotiation—resources the internal team simply didn’t have available.

Prosegur partnered with Norfolk Fiber to handle the entire procurement and deployment process. Norfolk Fiber began by negotiating rebates that covered nearly 50% of the implementation costs—bringing immediate budget relief and unlocking room for reinvestment.

Leveraging its nationwide field services network, Norfolk Fiber rapidly deployed technicians across 11 states, completing the 120-SIM swap on time and without disruption to Prosegur’s operations. The entire project—from quote to install—was completed in under 30 days.

By centralizing vendor coordination, procurement, and field logistics, Norfolk Fiber eliminated the need for Prosegur to micromanage service providers or wrangle last-mile support. The streamlined process ensured every device was delivered, installed, and activated without delays or surprises.

In less than a month, Prosegur replaced 120 SIMs across 11 states—without exceeding budget or delaying field operations. Norfolk Fiber’s ability to manage field dispatch, carrier procurement, and rebate negotiation enabled a fast, frictionless rollout at a lower cost than internally projected.

With better rates than what national vendors offered directly, plus full implementation support, Prosegur was able to meet aggressive timelines while maintaining service continuity and operational uptime.