National Spine Reduces Costs & Standardizes Connectivity

National Spine & Pain Centers is the nation’s largest network of interventional pain management clinics, with over 80 centers across the U.S. As a healthcare provider operating in a highly regulated environment, the organization requires reliable, secure, and compliant IT infrastructure to support clinical applications, communications, and patient services.

After years of expansion, their technology footprint became fragmented—each center operating with different vendors, billing models, and infrastructure standards. This sprawl was driving up costs and making centralized management nearly impossible.

National Spine & Pain Centers had grown rapidly, but with growth came complexity. More than 40 different internet, voice, and infrastructure providers were in place across their clinic network. Costs were inconsistent. Network designs were ad hoc. Support and billing were decentralized.

Each location had its own mix of internet access, analog lines, guest Wi-Fi, voice systems, and VPNs. The internal IT team was spending more time troubleshooting and managing telecom than supporting clinical operations. Worse, many locations were significantly overspending for basic services.

To regain control, National Spine needed a uniform architecture, consistent pricing, reliable service, and centralized support—without disrupting operations or overloading their lean internal team.

National Spine partnered with Norfolk Fiber to overhaul and unify its telecom infrastructure across all locations. Norfolk Fiber consolidated more than 40 vendors, replacing fragmented solutions with a consistent stack that included:

• Verizon Private IP for secure, high-performance cloud and data center access

• New Horizons Communications for consolidated analog voice services

• Local cable providers for cost-effective guest Wi-Fi in each market

Norfolk Fiber worked hand-in-hand with the National Spine internal IT team and local staff at each site to manage the entire rollout—from procurement and contract negotiation to install coordination and vendor cutover. Each clinic was brought into a standardized design and managed to a strict $2,000 per site budget that covered all network services: business internet, private WAN, analog lines, Wi-Fi, and voice.

The result: a clean, consistent network environment that eliminated overspend, streamlined support, and enabled centralized control without requiring additional internal headcount.

With Norfolk Fiber’s support, National Spine & Pain Centers reduced telecom costs by approximately 45%, while improving network performance and creating a supportable, scalable foundation for the future.

Every site now operates with consistent service design, predictable billing, and fully managed vendor relationships. The internal IT team no longer has to coordinate installs, chase billing issues, or troubleshoot across 40+ providers—Norfolk Fiber handles it all.

The result is better service, lower costs, and peace of mind for the team responsible for keeping National Spine’s clinics connected and running.