Norfolk Fiber Privacy Notice
At Norfolk Fiber, we understand that your privacy is an important part of the trust you place in us. This Notice explains how we collect, use, disclose, and otherwise process personal information in connection with our services. Please see the section below for further details.

Who We Are

Norfolk Fiber: Norfolk Fiber is a leading integrated technology solutions provider primarily serving business and governmental entities. Norfolk Fiber is headquartered in the United States, with operations in the domestic US. When we use the terms “Norfolk Fiber,” “we,” “us,” or “our” in this Notice, we are referring to Norfolk Fiber LLC and its subsidiaries and affiliated companies.

Services Covered by this Notice

Our Services: When we use the term “services,” we are referring to all the services that we offer on our own behalf, including our product offerings and the websites and mobile applications that post or link to this Notice. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.

What is Personal Information

When we use the term “personal information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

Our Collection of Personal Information

From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services, and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.

Personal Information You Provide

• Contact Information: Such as your name, email address, social media handle, mailing address, and phone number

• Transaction Information: Such as payment information, credit information, order details, and order/product preferences

• Event Information: Such as your name, email address, social media handle, mailing address, and phone number

• Survey Information: Such as your attendance at a Norfolk Fiber event

• Account Information: Such as your account ID, customer ID, username, and password

• Contest Entry Information: Such as your statements and submissions for entry in a contest

• User Generated Content: To the extent it is personal information, such as product reviews connected to you

• Inquiry Information: Such as the content of your email, text, or chat with us and, where applicable, your voice from calls with us

• Employment Information: Such as your job title, department, employer or business, and if you perform work on our behalf, information obtained from your resume and your drug or background check (if any)

Personal Information Automatically Collected

• Log File Data: Including your IP address, device operating system, application software, browser type, peripheral devices, language, user log and clickstream data, access times, Active Directory information, and the websites you visited before/after ours

• Cookies & Related Technology Data: Including your usage and activity on our online services, such as information relating to your orders, purchases, and cart activity, using essential and non-essential cookies, web beacons, and related data collection technologies

• Location Data: Including your general geographic location based on your IP address or more precise location when accessing our online services through a mobile device

Personal Information from Other Sources and Third Parties

We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you.

We receive the same categories of personal information as described above from the following sources and third parties:

• We Collect Personal Information from Our Business Partners: Our business partners, such as product and software providers, collect personal information and often share some or all of this information with us.

• We Collect Personal Information from Our Service Providers: Our service providers, such as payment processors and analytics providers, collect personal information and often share some or all of this information with us.

• We Collect Personal Information from Information Providers: We often purchase, lease, or otherwise obtain lists or information from third-party list or information providers to correct or supplement personal information we collect.

• We Collect Personal Information from Publicly Available Sources: We often collect personal information from websites and other publicly available sources for our business operations, including identifying prospective customers or correcting outdated contact information.

• We Collect Personal Information from Social Media Partners: Some of our online services allow you to sign in and associate your social media accounts with us, including, but not limited to, Twitter, LinkedIn, and Facebook accounts.

Our Use of Personal Information

We use your personal information to administer your account with us, provide and improve our and our business partners’ services and products, provide you with information and advertisements based on your interests and interactions with us, contact you about our and our business partners’ services and products, coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us, respond to your inquiries and requests, prevent and investigate fraud, protect legal and contractual rights, and comply with legal obligations.

We use personal information we collect to:

• Create and administer your account with us

• Process your order and credit requests

• Deliver products and services you request

• Send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, support and administrative messages, and information about your credit with us

• Communicate with you about and facilitate new contests, promotions, and rewards, and upcoming events

• Process and deliver contest entries and rewards

• Provide you with news about products and services offered by us and our business partners

• Provide you with advertisements based on your interests, order history, and interactions with us

• Coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us

• Provide you with an interactive social media experience that allows you to connect your social networking account with our online services

• Respond to your comments and questions and provide customer service

• Link or combine with other information we get from third parties, to help understand your needs, customize our offerings to those needs, and provide you with better service

• Conduct research and surveys used to measure our performance and improve our and our business partners’ products, services, and customer experience

• Operate and improve our and our business partners’ services and products

• Facilitate the provision of software updates, product support, and other services related to our and our business partners’ mobile applications and other products

• Manage investor relations and investments in our company, including by providing you information about our company and related investments, processing investment transactions and paying dividends, preparing tax returns and other investor-related documents, and managing our cap table

• Prevent, investigate, or provide notice of fraud or unlawful or criminal activity

• Enforce and carry out contracts and agreements

• Comply with legal obligations

Cookies, Related Technologies & Online Ads

We and our third-party partners and providers automatically collect certain types of information about your online activities over time and across websites, including our online services and other websites you may visit. We collect this information through our or our third-party partners’ and providers’ use of a variety of technologies, including cookies, web beacons, pixels, embedded scripts, location-identifying technologies, and logging technologies.

Our Disclosure of Personal Information

We disclose personal information in the following ways:

• We Disclose Personal Information Within Norfolk Fiber: Norfolk Fiber entities disclose personal information to other Norfolk Fiber entities for purposes and uses consistent with this Notice.

• We Disclose Personal Information to Our Business Partners: We disclose personal information to business partners for purposes such as facilitating purchases or co-marketing opportunities.

• We Disclose Personal Information to Our Service Providers: We engage service providers to perform functions on our behalf.

• We Disclose Personal Information to Our Suppliers and Distributors: We disclose personal information for transaction and performance purposes.

• We Disclose Personal Information to Our Advertising Partners: We disclose personal information to advertising partners for targeted ads.

• We Disclose Personal Information with Your Consent: We may disclose personal information with your consent.

• We Disclose Personal Information for Corporate Business Transactions: We may disclose personal information during a merger or acquisition.

• We Disclose Personal Information in Accordance with Our Legal Obligations and Rights: We may disclose personal information to comply with legal requirements or protect our rights.

How to Contact Us

If you have any questions or requests in connection with this Notice or other privacy-related matters, please send an email to: marketing@norfolkfiber.com

Alternatively, inquiries may be addressed to:
Global Compliance & Ethics
c/o Norfolk Fiber Privacy Group
Norfolk Fiber LLC
309 N Barcelona Street, Suite G
Pensacola, FL 32501
USA