Extensive Networks + Norfolk Fiber

Challenges

Before partnering with Norfolk Fiber, Extensive Networks lacked a centralized contract management process. Thousands of contracts were managed locally across departments without consistent legal oversight. This decentralized approach led to missed renewal notices, unexpected auto-renewals, and costly service fees when providers delivered services ahead of schedule. Additionally, without accurate installation scheduling aligned to actual service needs, Extensive Networks faced inefficiencies and unnecessary expenses. Managing hundreds of vendors and complex service agreements across a nationwide footprint required a more streamlined, proactive approach.

Solution

Norfolk Fiber collaborated closely with Jerry Presley, CEO of Extensive Networks, to implement a comprehensive contract and service management solution. We helped Extensive Networks drive operational efficiencies by identifying alternative service options and ensuring timely notifications to prevent unwanted contract auto-renewals. By setting specific installation dates aligned with actual service requirements, we avoided premature installations—saving thousands of dollars in service fees when providers delivered ahead of schedule.

Norfolk Fiber’s estimated delivery dates, based on detailed provider data, enabled Extensive Networks to communicate accurate installation timelines to their end users, creating clear expectations from order launch through completion. We also updated contract terms to include provisions that reduced early termination fees and allowed renewals to automatically convert to flexible month-to-month agreements.

To support seamless execution, Norfolk Fiber assigned dedicated project managers and provided a single pane of glass dashboard to track order and contract status in real time. This centralized platform eliminated the need for extensive email follow-ups, saved hundreds of labor hours, and ensured Extensive Networks was never the bottleneck in service delivery.

Our expert teams integrate seamlessly with existing operations, offering scalable, adaptable services that support both current needs and future growth.

– Jerry Presley, CEO, Extensive Networks

Results

With Norfolk Fiber’s solution, Extensive Networks gained full visibility and control over their contracts and service schedules. The company now efficiently prevents unwanted auto-renewals, negotiates more favorable contract terms, and sets precise installation dates that align with actual demand. This proactive approach has saved Extensive Networks thousands of dollars in premature service fees and reduced administrative overhead. The centralized dashboard and dedicated project management support have freed up hundreds of labor hours, enabling teams to focus on delivering value rather than managing paperwork. Extensive Networks continues to benefit from a streamlined, transparent, and flexible contract and service management process that evolves with their business needs.